1. You will need to provide any two of the following:

• your current Australian drivers' licence,
• your current Australian passport, or
• your current Medicare card

2. To be an Australian citizen or permanent resident, and reside permanently in Australia over the age of 18

3. Your nominated Bank account details

4. Your Australian Tax File Number (TFN) or exemption code (to avoid taxation at the highest marginal rate)

5. Your mobile phone number and email address for verification and correspondence purposes

6. For joint account applications, both people will need a unique email address and a unique mobile phone number is also recommended

A: If you have any questions or concerns regarding your Term Deposit application, please contact us on 13 JUDO (13 58 36) and one of our customer specialists will assist and talk you through the online application form to set up your Term Deposit account with us.

In case you are unable to complete your Term Deposit application due to an error or IT issue, please call us on 13 JUDO (13 58 36) or send through your name and contact details to customers@judo.bank. One of our customer specialists will then be able to get in touch with you to provide you with an update and follow up, once the IT issue has been resolved, to assist you with your Term Deposit application form.

During the application process, a note will appear on your screen during the Term Deposit application process, either confirming your identity has been verified or requiring more identification to be sent.

If we cannot verify your identity during the application process, you will be able to open and deposit money into your account, but will not be able to withdraw any funds until we can verify your identity. If you are unsure whether your identity has been verified, simply log in to your Internet Banking, click the My accounts option and go to Maturity instructions. You will notice that you cannot change the maturity instructions of your account and that there is a note indicating your identity is yet to be verified. In this case, please contact 13JUDO and a customer representative will inform you of the information that is still required to verify your identity. You will need to send through the identification documentation but the Judo customer representative will guide you through this process.

There are a number of reasons you might not be able to satisfactorily pass your identity verification relating to the information you have provided, or differences with the sources we are matching that information against. If you do not receive a confirmation that your identity has been verified during the application, then you need to send us copies of at least two forms of current identification from the following list:

• your current Australian drivers' licence,
• your current Australian passport, or
• your current Medicare card

Once you send in copies of your documents, we will review the material you provided us. However, if we can’t satisfactorily verify your identity we may contact you to further query the information you have provided and ask for more information. Please note, you will not be able to take out any money from your Judo Bank account until your identity has been satisfactorily verified by us.

If you're applying for a joint application, you will need to have unique email addresses for each applicant. This is mandatory. It is strongly recommended you have unique mobile phone numbers for each applicant. Both the email addresses and mobile phone numbers will be verified. Each applicant will need to complete their portion of the application. Joint applications should never be completed by one individual on behalf of the other.

To change your maturity instructions log in to Internet Banking – Go to My Account > Accounts > Maturity Instructions (on the right), and click the Update Maturity Instructions green button on the lower right-hand side of the screen. This will take you to the maturity instructions screen where you can update your maturity instructions as you require;

• If you wish to pay any funds out, you need to select the appropriate option from the What Should we do at Maturity drop-down box. You will then need to select from the Payout Account (Nominated Account) drop-down box the account you wish to pay the money out to.

• If you wish to add any money to your current deposit at maturity, please click the Yes button under this question and you will be asked how much you would like to add. Please note you will have 10 calendar days from the maturity of your current Term Deposit to deposit any new funds, and you can only deposit up to the amount you have nominated in this form. In addition, you should use the BSB and Account number for your existing Judo Term Deposit when depositing more funds at maturity.

• If you wish to roll over into a Term Deposit with a different term, please click the final question and select the term you would like your Term Deposit to roll into at maturity. To confirm the interest rates for alternative terms, please visit the Judo Bank Term Deposit page on our website prior to entering your Internet Banking.

Please note, you need to update your maturity instructions prior to your deposit maturing, as once it matures the current instructions will be actioned and cannot be changed. If you would like to change when your interest is paid, you will need to open a new Term Deposit with new instructions.

You have 10 calendar days from the date your account is opened to transfer funds into your nominated account. You can do this in multiple transfers up to the amount you indicated in your application. If you wish to deposit more than this commitment amount, you cannot make any further deposits into your account after the deposit which exceeds your commitment amount. If you deposit less than the amount you indicated on your application the system will wait the full 10 days and then will lock whatever money you have deposited as your Term Deposit. If your account is unfunded after 10 calendar days it will automatically close. If this occurs, you can apply for a new account which will be established under the new, applicable interest rate.

You cannot add additional funds to your account once your Term Deposit has been fixed. In the event you attempt to make further deposits into your account after this time, such payments will not be processed. At maturity you can nominate to add additional funds if you roll over your Term Deposit. You will need to log into Internet Banking and nominate the amount you wish to add to your Term Deposit so we know how much is going to be deposited. You have 10 calendar days from the date of maturity to add additional funds but you can only nominate the amount you wish to add prior to the maturity date in Internet Banking. While you cannot transfer funds into an existing Term Deposit during its term, you can always open an additional Term Deposit account. The minimum amount is $1,000. For any amount over $1,000,000 please call 13JUDO.

To fund your Judo Bank deposit, you have two options:

1. Perform a “Pay Anyone” via your bank account to Judo Bank with BSB 725-888 and your Judo Bank Account Number.
2. Perform a BPAY to Judo Bank using Biller Code 274753 and your Judo Bank Account Number as the Biller Reference Code. You can transfer up to $250,000 per day via BPAY.

While this is possible, banks have daily withdrawal limits, which restrict the amount of money you can transfer between accounts on a given day. This limit can usually be adjusted. Please contact your bank for their specific procedures.

Yes, all deposits you have with Judo Bank are guaranteed up to $250,000 by the Australian Government, under the Financial Claims Scheme. For more information on the Financial Claims Scheme click here.

During the application process you will be asked for the details of your nominated account. A nominated account is an external bank account with an Australian authorised deposit-taking institution, which Judo Bank will use to accept and transfer out any funds you request. If you already have an account and wish to change your nominated account you can do this by logging in to Internet Banking and clicking on My Account>Saved Payees>Add Payee.

Let us know what you would like to do with your Term Deposit funds before the end of the term through your Internet Banking profile. Log in to Internet Banking - Go to My Account> Accounts >Maturity Instructions (on the right).

All information about your Term Deposit account, including opening date and maturity date, can be found in your Internet Banking profile by navigating to My Account>Maturity instructions (on the right). We will also send you a couple of reminders via email before your Term Deposit matures. Note that you will need to let us know what you would like to do with your funds before your Term Deposit matures, otherwise your maturity instructions will default to reinvestment of the entire account balance as at the maturity date into a new Term Deposit.

When you re-invest your full initial deposit amount (principal) or more into a new Term Deposit with Judo Bank, immediately after the maturity of your original Term Deposit. The Loyalty Bonus is applied to the new term and will be added on top of the rate offered at the time of maturity. We may, but are not obliged to, offer you this bonus interest rate. You will not be eligible for the Loyalty Bonus if you withdraw or transfer the funds in your account before the maturity date of your new Term Deposit. The Loyalty Bonus is only offered to Personal Term Deposits.

Business and SMSF Term Deposits are coming soon.

Judo Bank does not charge any ongoing fees on any of its Term Deposit accounts. If you wish to withdraw part or all of a Term Deposit before it reaches its maturity date, however, you may incur break costs.

Unfortunately, at this current time, we do not accept Term Deposit applications which have been executed by a power of attorney. However once you have successfully opened a Term Deposit and later require a Power of Attorney to operate this Term Deposit account, please call us at Judo Bank and we can arrange the appropriate access.

Once you have opened your Term Deposit account with us, you can nominate an attorney to act on your behalf in relation to your Term Deposit account. Once your Term Deposit account is established, please call us at Judo Bank and we can arrange the appropriate access.

Any money that you have deposited within the first 10 days of your account opening will be locked in for the duration of the term, up to your nominated amount or the 10 day funding period closing.

Click the "login" button at the top of the page and enter your Judo Bank login email and password. Or if you registered with a social account (Google, LinkedIn, Microsoft) click on that option and enter your social login credentials.

You can access your Internet Banking from Australia and New Zealand.

No, to fund your Judo Bank deposit, you have two options:

1. Perform a “Pay Anyone” via your bank account to Judo Bank with BSB 725-888 and your Judo Bank Account Number.
2. Perform a BPAY to Judo Bank using Biller Code 274753 and your Judo Bank Account Number as the Biller Reference Code. You can transfer up to $250,000 per day via BPAY.

No, Judo Bank does not receive or issue bank cheques.

For your personal account(s), you can update your addresses by going to >My Details.

Log in to Internet Banking and select >My Details. Your login and contact email addresses do not necessarily need to match but note that important information may be sent to your contact email.

Please log in to Internet Banking and provide your Australian Business Number (ABN), TFN or exemption code. We are authorised to collect your TFN under the Income Tax Assessment Act 1936 and will use your TFN to report details of interest earned to the Australian Taxation Office (ATO). It is not compulsory to provide your TFN nor an offence if you decline to do so. If you do not provide your TFN, Judo Bank may be obliged to deduct withholding tax at the maximum marginal tax rate (plus Medicare Levy) from any interest earned on your account.

Click the "login" button at the top of the page and then click >forgot your password.

If the login box does not display, please refresh the page or change browsers. Double-check that the login email address and password that you've entered are correct and match those that you used to register your account. If you cannot remember your password, click the "login" button at the top of the page and click on the Forgot My Password link on the login page and follow the steps. If you need to reset your login credentials, click the "login" button at the top of the page and click Change Login Details. If you are using a third party such as Google to log in and have mislaid your password for this service, you need to contact this service and follow their process for managing or resetting your password.

1 to 2 business days, on average. Transfers completed on business days before 4pm Australian Eastern Standard Time are usually processed overnight. In this case, funds are generally available in the external account the next business day. If funds are sent after 4pm Australian Eastern Standard Time, they will generally be available in the external account within 2 business days.

Interest begins to accrue on the day the opening deposit is made to the account. Interest is calculated daily, on each daily closing balance during the term (excluding the date of withdrawal, maturity or next interest payment), by using the interest rate that applied on the day we opened your account to the daily closing balance on that date, in accordance with the following formula: daily closing balance x (applicable interest rate/365)

We may, at our sole discretion, allow you to break your Term Deposit before the maturity date, subject to you first providing us with a request in writing no less than 31 calendar days’ prior, unless financial hardship applies. If your Term Deposit which you wish to break has less than 31 calendar days remaining until its maturity date, the earliest you may access the funds is at the maturity date, unless financial hardship applies. Call 13JUDO to discuss your request with one of our teams.

If we allow you to break a Term Deposit prior to the maturity date, we will transfer the entire balance, less any break costs. The money will be transferred electronically to your nominated account. Break costs will not apply to customers suffering financial hardship.

Judo Bank also requires you to meet the following conditions before any withdrawal can be made:

• All account holders must have their identities verified for Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) purposes;
• Funds can only be prepaid to a verified nominated account. To ensure you have set up a nominated account for your Term Deposit go to My Account>Saved Payees>Add Payee and follow the instructions.

To send a secure message, log in to your Internet Banking and go to Secure Message> Compose. During business hours you can expect a reply in 24 to 48 hours.

Log in to Internet Banking. Select > My Details. In this section, you will be able to update your contact email address, your home and work contact number and your residential and postal address.

Judo Bank Internet Banking and online services are available 24/7 from Australia and New Zealand (as long as you can access the Internet) and will allow you to service the majority of needs. If you wish to talk directly with Judo Bank, the support team is available 9am - 5pm Monday to Friday (EST) apart from Victorian public holidays.

We listen to our customers. It is at the core of our values, and the way we run our bank. If you are not satisfied with our service, you can register a complaint directly with Judo Bank’s Complaints Officer in the first instance. All complaints need to be lodged in writing. Judo Bank will follow these steps to address and manage your complaint:

• make a record of your complaint;
• within 7 business days of receiving a complaint, acknowledge your complaint in writing; and
• within 30 business days of receiving a complaint, investigate the complaint and provide a response to you in writing. If you wish to make a complaint about the management of your personal and/or credit information please contact us.

Phone:13JUDO Email: complaints@judo.bank
Mail: Complaints Officer
c/o: Judo Bank Pty Ltd
Level 3, 40 City Road
Southbank, VIC 3006

• If you are not satisfied with how a complaint has been handled, you can lodge a complaint directly with either:

• the Office of the Australian Information Commissioner (OAIC), if your complaint is about the way we handled your personal information; or

• the Australian Financial Complaints Authority (AFCA), of which Judo Bank is a member, if your complaint otherwise relates to a Term Deposit issued under these terms and conditions.

OAIC can be contacted on: Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Fax: 02 9284 9666
Mail: GPO Box 5218 Sydney NSW 2001
Website: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

AFCA can be contacted on:
Phone: 1800 931 678
Email: info@afca.org.au
Fax: 03 9613 6399
Mail: GPO Box 3 Melbourne VIC 3001
Website: https://www.afca.org.au/make-a-complaint/

There are two options.

You can specify that any account action requires the instructions of any sole account holder(s) to the multi-holder account, without the need for secondary approval from their fellow account holder(s).

OR

You can specify that any account action requires the instruction of any 2 or more nominated account holders to the multi-holder account before the action is carried out.

Only an account holder.

The minimum is $1,000. Any amount over $1,000,000 please call 13JUDO.

Withholding tax is deducted from the gross amount of interest paid to you. This automatic deduction occurs only when a valid TFN, ABN has not been provided or TFN exemption code has not been provided. For multi-holder accounts, all customers must provide a TFN/ABN or exemption code to avoid withholding tax deductions.

There are multiple options available but the three most common include:

1. Transfer the entirety of your funds to your nominated account.
2. Re-invest the principal only, and pay out the interest to your nominated account.
3. Re-invest the entirety of your account balance into a new Term Deposit.

If you do not indicate your preferences beforehand, your account will default to the third option. If you choose to reinvest your current funds (or more), you could be eligible for our Term Deposit Loyalty Bonus rate, which would be added on top of the rate offered for your new term. Only personal accounts are eligible for the Loyalty Bonus. We will remind you when your Term Deposit is about to mature via email prior.

Please note you cannot transfer any money externally from Judo Bank until you have completed your identification requirements.

You can view interest earned in the previous financial year by logging in to your Internet Banking profile and navigating to My Account> Accounts>Details>INTEREST EARNED LAST TAX YEAR.

This is the cost of withdrawing from your Term Deposit before it reaches maturity. The break cost is determined by the costs associated with future cash flow losses incurred by Judo Bank, as a result of interest rate differentials that exist between wholesale market rates applicable to a Term Deposit, and current wholesale market rates applicable for the remaining period of a Term Deposit, adjusted to reflect the net present value. Break costs increase in line with increases in interest rates, the amount withdrawn and the market margin. Break costs will be determined at the time your request is made.

Judo Bank will determine on a case by case basis if it allows a customer to break their Term Deposit (unless for hardship reasons).

Authorised representatives have full authority on any account(s) that they are appointed on and will also receive all notices in relation to that account. Authorised representatives are jointly responsible for the account with the account holder(s) and for any obligation of the account holder(s).

The Australian Government has entered into international agreements in order to meet global standards on the automatic exchange of financial account information. As a result, Judo Bank needs to collect foreign tax residency information for reporting to the Australian Taxation Office (ATO). This information is required under:

• The United States (US) under a system known as the Foreign Account Tax Compliance Act (FATCA). This is for US citizens and tax residents only.
• Other countries under the Common Reporting Standard (CRS). The CRS applies to all foreign tax residents. This obligation requires that banks like Judo Bank must ask customers who are recognised as foreign residents for tax purposes, additional questions regarding their foreign tax profile at the time of opening an account. This information will then be reported to the ATO and potentially shared with other international tax authorities.

Judo Bank’s terms and conditions (T&Cs) can be accessed click here.

The interest rate applicable to your account can be found by going to My Account >Accounts >Details. The rate will be displayed under "INTEREST PAID THIS TAX YEAR".

With Judo Bank Term Deposit accounts, your interest rate is fixed for the term. At the end of term, if you decide to reinvest your funds, your new rate will be the Term Deposit rate as of the date of the new term plus any applicable Loyalty Bonus (for personal accounts only).

Judo Bank is committed to protecting your security and privacy online through our rigorous privacy policy. To learn more about our security standards and procedures click here.

Your email address can be used to:

• Access your Internet Banking.
• Receive information from Judo Bank about your account(s). For instance, changes to our terms and conditions and all correspondence.

For multi-holder accounts, each member of the account must provide an email address so each individual can receive the right notifications. Your personal details, including your email address, are protected under our privacy policy.

Yes, to perform a BPAY to Judo Bank using Biller Code 274753 and your Judo Bank Account Number as the Biller Reference Code. You can transfer up to $250,000 per day via BPAY.

Click the "login" button at the top of the page and then click >change login credentials and follow the steps.

Yes, the BSB has changed from 703-888 (Indue Limited) to 725-888 (Judo Bank). To date, we have been partnered with “Indue Limited” – an authorised deposit taking institution. Moving forward, you will now see “Judo” as the recipient bank, when depositing funds into your Judo Bank Term Deposit account.

Judo Bank has recently become a member of the Australian Payments Network (AusPayNet), allowing the use of our own BSB for payments, like many other Australian banks.

Moving forward, you will need to use the new BSB (725-888) to deposit any funds into your Term Deposit account.

There is an exception to this rule. If you applied for your Term Deposit account shortly before (under 10 days) the BSB change and your ‘Welcome Letter’ includes “Indue Limited” as the BSB, you may use either of the two BSBs to deposit funds into your account. However, after this initial deposit you will need to use the new 725-888 BSB for any roll overs or new deposits.

For any further questions or concerns, or if you experience issues depositing funds into your Term Deposit account, please contact 13JUDO and a customer representative will assist you.