Have a question about Term Deposits? No problem…

During the application process you will be asked for the details of your nominated account. A nominated account is an external bank account with an Australian authorised deposit-taking institution, which Judo Bank will use to accept and transfer out any funds you request. If you already have an account and wish to change your nominated account you can do this by logging in to Internet Banking and clicking on My Account>Saved Payees>Add Payee.

Click the "login" button at the top of the page and enter your Judo Bank login email and password. Or if you registered with a social account (Google, LinkedIn, Microsoft) click on that option and enter your social login credentials.

No. Only you can access your account(s). You can nominate an authorised representative to have access to your account(s) through their own Internet Banking login credentials. To organise this please contact Judo Bank directly.

Log in to Internet Banking. Select > My Details. In this section, you will be able to update your contact email address, your home and work contact number and your residential and postal address.

For your personal account(s), you can update your addresses by going to >My Details.

Log in to Internet Banking and select >My Details. Your login and contact email addresses do not necessarily need to match but note that important information may be sent to your contact email.

Click the "login" button at the top of the page and then click >forgot your password.

You can access your Internet Banking from Australia and New Zealand.

Please log in to Internet Banking and provide your Australian Business Number (ABN), TFN or exemption code. We are authorised to collect your TFN under the Income Tax Assessment Act 1936 and will use your TFN to report details of interest earned to the Australian Taxation Office (ATO). It is not compulsory to provide your TFN nor an offence if you decline to do so. If you do not provide your TFN, Judo Bank may be obliged to deduct withholding tax at the maximum marginal tax rate (plus Medicare Levy) from any interest earned on your account.

To fund your Judo Bank deposit, you have two options:

1. Perform a “Pay Anyone” via your bank account to Judo Bank with BSB 703-888 and your Judo Bank Account Number.
2. Perform a BPAY to Judo Bank using Biller Code 274753 and your Judo Bank Account Number as the Biller Reference Code. You can transfer up to $250,000 per day via BPAY.

Please note some banks may show “Indue Limited” as the description for the Judo Bank BSB. Indue is our payments partner, so please feel comfortable transferring if you see this detail in the BSB description.

No, to fund your Judo Bank deposit, you have two options:

1. Perform a “Pay Anyone” via your bank account to Judo Bank with BSB 703-888 and your Judo Bank Account Number.
2. Perform a BPAY to Judo Bank using Biller Code 274753 and your Judo Bank Account Number as the Biller Reference Code. You can transfer up to $250,000 per day via BPAY.

Please note some banks may show “Indue Limited” as the description for the Judo Bank BSB. Indue is our payments partner, so please feel comfortable transferring if you see this detail in the BSB description.

No, Judo Bank does not receive or issue bank cheques.

You have 10 days from the date your account is opened to transfer funds into your nominated account. You can do this in multiple transfers up to the amount you indicated in your application. If you wish to deposit more than this commitment amount, you cannot make any further deposits into your account after the deposit which exceeds your commitment amount. If unfunded after 10 days, your account will automatically close. If this occurs, you can apply for a new account, which will be established under the new, applicable interest rate.

While this is possible, banks have daily withdrawal limits, which restrict the amount of money you can transfer between accounts on a given day. This limit can usually be adjusted. Please contact your bank for their specific procedures.

You cannot add additional funds to your account once your Term Deposit has been fixed. In the event you attempt to make further deposits into your account after this time, such payments will not be processed. Once your Term Deposit matures you can add funds if you nominate to roll over your Term Deposit. You have 10 days from the date of maturity to add additional funds. While you cannot transfer funds into an existing Term Deposit during its term, you can always open an additional Term Deposit account. The minimum amount is $1,000. For any amount over $1,000,000 please call 13JUDO.

Yes, all deposits you have with Judo Bank are guaranteed up to $250,000 by the Australian Government, under the Financial Claims Scheme. For more information on the Financial Claims Scheme click here.

Judo Bank does not charge any ongoing fees on any of its Term Deposit accounts. If you wish to withdraw part or all of a Term Deposit before it reaches its maturity date, however, you may incur break costs.

Let us know what you would like to do with your Term Deposit funds before the end of the term through your Internet Banking profile. Log in to Internet Banking - Go to My Account> Accounts >Maturity Instructions (on the right).

1 to 2 business days, on average. Transfers completed on business days before 4pm Australian Eastern Standard Time are usually processed overnight. In this case, funds are generally available in the external account the next business day. If funds are sent after 4pm Australian Eastern Standard Time, they will generally be available in the external account within 2 business days.

When you re-invest your full initial deposit amount (principal) or more into a new Term Deposit with Judo Bank, immediately after the maturity of your original Term Deposit. The Loyalty Bonus is applied to the new term and will be added on top of the rate offered at the time of maturity. We may, but are not obliged to, offer you this bonus interest rate. You will not be eligible for the Loyalty Bonus if you withdraw or transfer the funds in your account before the maturity date of your new Term Deposit. The Loyalty Bonus is only offered to Personal Term Deposits.

We calculate interest as on a year of 365 days (366 days for a leap year), and on the basis of the number of days from and including the date of acceptance of the deposit or interest payment up to but excluding the date of maturity, withdrawal or next interest payment.

All information about your Term Deposit account, including opening date and maturity date, can be found in your Internet Banking profile by navigating to My Account>Maturity instructions (on the right). We will also send you a couple of reminders via email before your Term Deposit matures. Note that you will need to let us know what you would like to do with your funds before your Term Deposit matures, otherwise your maturity instructions will default to reinvestment of the entire account balance as at the maturity date into a new Term Deposit.

You can view your statements by logging in to your Internet Banking profile and navigating to My Account> Statement.

We may, at our sole discretion, allow you to break your Term Deposit before the maturity date, subject to you first providing us with a request in writing no less than 31 calendar days’ prior, unless financial hardship applies. If your Term Deposit which you wish to break has less than 31 calendar days remaining until its maturity date, the earliest you may access the funds is at the maturity date, unless financial hardship applies. Call 13JUDO to discuss your request with one of our teams.

If we allow you to break a Term Deposit prior to the maturity date, we will transfer the entire balance, less any break costs. The money will be transferred electronically to your nominated account. Break costs will not apply to customers suffering financial hardship.

Judo Bank also requires you to meet the following conditions before any withdrawal can be made:

• All account holders must have their identities verified for Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) purposes;
• Funds can only be prepaid to a verified nominated account. To ensure you have set up a nominated account for your Term Deposit go to My Account>Saved Payees>Add Payee and follow the instructions.

To send a secure message, log in to your Internet Banking and go to Secure Message> Compose. During business hours you can expect a reply in 24 to 48 hours.

Judo Bank Internet Banking and online services are available 24/7 from Australia and New Zealand (as long as you can access the Internet) and will allow you to service the majority of needs. If you wish to talk directly with Judo Bank, the support team is available 9am - 5pm Monday to Friday (EST) apart from Victorian public holidays.

We listen to our customers. It is at the core of our values, and the way we run our bank. If you are not satisfied with our service, you can register a complaint directly with Judo Bank’s Complaints Officer in the first instance. All complaints need to be lodged in writing. Judo Bank will follow these steps to address and manage your complaint:

• make a record of your complaint;
• within 7 business days of receiving a complaint, acknowledge your complaint in writing; and
• within 30 business days of receiving a complaint, investigate the complaint and provide a response to you in writing. If you wish to make a complaint about the management of your personal and/or credit information please contact us.

Phone:13JUDO Email: complaints@judo.bank
Mail: Complaints Officer
c/o: Judo Bank Pty Ltd
Level 3, 40 City Road
Southbank, VIC 3006

• If you are not satisfied with how a complaint has been handled, you can lodge a complaint directly with either:

• the Office of the Australian Information Commissioner (OAIC), if your complaint is about the way we handled your personal information; or

• the Australian Financial Complaints Authority (AFCA), of which Judo Bank is a member, if your complaint otherwise relates to a Term Deposit issued under these terms and conditions.

OAIC can be contacted on: Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Fax: 02 9284 9666
Mail: GPO Box 5218 Sydney NSW 2001
Website: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

AFCA can be contacted on:
Phone: 1800 931 678
Email: info@afca.org.au
Fax: 03 9613 6399
Mail: GPO Box 3 Melbourne VIC 3001
Website: https://www.afca.org.au/make-a-complaint/

There are two options.

You can specify that any account action requires the instructions of any sole account holder(s) to the multi-holder account, without the need for secondary approval from their fellow account holder(s).

OR

You can specify that any account action requires the instruction of any 2 or more nominated account holders to the multi-holder account before the action is carried out.

Only an account holder.

1. Drivers’ licence or passport
2. To be least 18 years old
3. To be an Australian citizen or permanent resident
4. Bank account details (to serve as your nominated account)
5. An Australian Tax File Number (TFN) or exemption code (to avoid taxation at the highest marginal rate)

If the login box does not display, please refresh the page or change browsers. Double-check that the login email address and password that you've entered are correct and match those that you used to register your account. If you cannot remember your password, click the "login" button at the top of the page and click on the Forgot My Password link on the login page and follow the steps. If you need to reset your login credentials, click the "login" button at the top of the page and click Change Login Details. If you are using a third party such as Google to log in and have mislaid your password for this service, you need to contact this service and follow their process for managing or resetting your password.

Any money that you have deposited within the first 10 days of your account opening will be locked in for the duration of the term, up to your nominated amount or the 10 day funding period closing.

The minimum is $1,000. Any amount over $1,000,000 please call 13JUDO.

Withholding tax is deducted from the gross amount of interest paid to you. This automatic deduction occurs only when a valid TFN, ABN has been provided or TFN exemption code has not been provided. For multi-holder accounts, all customers must provide a TFN/ABN or exemption code to avoid withholding tax deductions.

There are multiple options available but the three most common include:

1. Transfer the entirety of your funds to your nominated account.
2. Re-invest the principal only, and pay out the interest to your nominated account.
3. Re-invest the entirety of your account balance into a new Term Deposit.

If you do not indicate your preferences beforehand, your account will default to the third option. If you choose to reinvest your current funds (or more), you could be eligible for our Term Deposit Loyalty Bonus rate, which would be added on top of the rate offered for your new term. Only personal accounts are eligible for the Loyalty Bonus. We will remind you when your Term Deposit is about to mature via email prior.

Please note you cannot transfer any money externally from Judo Bank until you have completed your identification requirements.

By selecting My Account> Statements. There you can view and download the interest accrued on any active Judo Bank Term Deposit. You can also view details My Account> Accounts> Details > INTEREST PAID LAST TAX YEAR.

This is the cost of withdrawing from your Term Deposit before it reaches maturity. The break cost is determined by the costs associated with future cash flow losses incurred by Judo Bank, as a result of interest rate differentials that exist between wholesale market rates applicable to a Term Deposit, and current wholesale market rates applicable for the remaining period of a Term Deposit, adjusted to reflect the net present value. Break costs increase in line with increases in interest rates, the amount withdrawn and the market margin. Break costs will be determined at the time your request is made.

Judo Bank will determine on a case by case basis if it allows a customer to break their Term Deposit (unless for hardship reasons).

What is the minimum and maximum amount I can deposit into a Judo Bank Term Deposit? The minimum is $1,000. Any amount over $1,000,000 please call 13JUDO.

Authorised representatives have full authority on any account(s) that they are appointed on and will also receive all notices in relation to that account. Authorised representatives are jointly responsible for the account with the account holder(s) and for any obligation of the account holder(s).

The Australian Government has entered into international agreements in order to meet global standards on the automatic exchange of financial account information. As a result, Judo Bank needs to collect foreign tax residency information for reporting to the Australian Taxation Office (ATO). This information is required under:

• The United States (US) under a system known as the Foreign Account Tax Compliance Act (FATCA). This is for US citizens and tax residents only.
• Other countries under the Common Reporting Standard (CRS). The CRS applies to all foreign tax residents. This obligation requires that banks like Judo Bank must ask customers who are recognised as foreign residents for tax purposes, additional questions regarding their foreign tax profile at the time of opening an account. This information will then be reported to the ATO and potentially shared with other international tax authorities.

Judo Bank’s terms and conditions (T&Cs) can be accessed click here.

The interest rate applicable to your account can be found by going to My Account >Accounts >Details. The rate will be displayed under "INTEREST PAID THIS TAX YEAR".

With Judo Bank Term Deposit accounts, your interest rate is fixed for the term. At the end of term, if you decide to reinvest your funds, your new rate will be the Term Deposit rate as of the date of the new term plus any applicable Loyalty Bonus (for personal accounts only).

Judo Bank is committed to protecting your security and privacy online through our rigorous privacy policy. To learn more about our security standards and procedures click here.

Your email address can be used to:

• Access your Internet Banking.
• Receive information from Judo Bank about your account(s). For instance, changes to our terms and conditions and all correspondence.

For multi-holder accounts, each member of the account must provide an email address so each individual can receive the right notifications. Your personal details, including your email address, are protected under our privacy policy.

Yes, to perform a BPAY to Judo Bank using Biller Code 274753 and your Judo Bank Account Number as the Biller Reference Code. You can transfer up to $250,000 per day via BPAY.

Click the "login" button at the top of the page and then click >change login credentials and follow the steps.