Verify your identity through Internet Banking before the current Term Deposit rolls over
Log in to your Internet Banking.
On the left-hand side menu, click the Upload document option and please ensure you have copies of your identification saved so they can be uploaded.
In the Upload document screen, select the document type from the drop-down box. This drop-down box will show four options you will be able to select from:
- your current Australian driver’s license,
- your current Australian Passport,
- your current Medicare card, and
Please keep in mind that you are required to provide us with at least two of the above-mentioned Australian identification documents. Please only use the Other dropdown option if one of Judo’s customer support representatives has requested you to provide us with further evidence of identification.
Next, click on the Choose File green button to choose the respective document to be uploaded.
Once you have chosen and attached your file, simply hit the Upload button. Judo Bank will review the documents you have provided us with and contact you within two weeks to inform you on whether your identity has been satisfactorily approved or whether further evidence of identification is required. In the rare occasion, where you need to provide us with more information, the Judo customer representative will guide you through the process.
Please note, you will be required to verify your identity before you can withdraw any funds from your deposit.
Updating your Term Deposit nominated bank account
If you have not updated your Term Deposit with a nominated bank account (the external bank account your payments are directed to) or the details for your nominated bank account are incomplete, please log in to your Internet Banking and update your nominated account details.
Unfortunately, we cannot pay out any money from your Judo Term Deposit until we have the details confirmed for your nominated account. If you are unable to update your nominated account details prior to your next payout date, any funds due to be paid out will roll into your Term Deposit or will be rolled into a new Term Deposit if the payment is due to occur at maturity.
For a step-by-step guide please click the link below.
Complete your identity verification
If your identity has not been verified, we need you to provide us with some further information. It’s a requirement that we satisfactorily verify your identity before we can transfer any funds to your nominated account.
To verify your identity, we need you to upload copies of at least two of the following: your current driver's licence issued by an Australian State or Territory, your current Australian passport, or your current Medicare card. For a step-by-step guide on how to successfully upload your documents please click the link below.
Updating your Tax File Number
If your Judo Bank Term Deposit is due to mature soon and you have not confirmed your Tax File Number, withholding tax will be deducted from the gross amount of interest paid to you. To avoid being charged withholding tax, please update your tax details by logging in to your Internet Banking and selecting the "My details" option on the left-hand side menu. Please note, you need to update your details prior to your Term Deposit maturing to avoid being charged withholding tax.
Updating your Term Deposit maturity instructions including depositing more funds at maturity
If you have not updated your maturity instructions your account will currently be set to roll over into a new Term Deposit at maturity. If you are comfortable letting your deposit roll over into a new Term Deposit for the same term, then no action is required. However, if you would like to change these maturity instructions, including topping up your deposit or paying out some or all of your deposit, please update your maturity instructions prior to the date of maturity by logging in to your Internet Banking. For a step-by-step guide please click the link below.